YOU: HEALING customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain
Contact details
Telephone
07702559990
anniet@youhealing.co.uk
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
• Names and contact details
• Addresses
• Date of birth
• Payment details (including card or bank information for transfers and direct debits)
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Usage data (including information about how you interact with and use our website, products and services)
• Health information (such as medical records or health conditions)
• Information relating to compliments or complaints
• Records of meetings and decisions
• Website user information
We collect or use the following personal information for the operation of client or customer accounts:
• Names and contact details
• Purchase or service history
• Account information, including registration details
• Information used for security purposes
• Marketing preferences
• Technical data, including information about browser and operating systems
We collect or use the following personal information for information updates or marketing purposes:
• Profile information
• Marketing preferences
• Website and app user journey information
We collect or use the following personal information to comply with legal requirements:
• Any other personal information required to comply with legal obligations
We collect or use the following personal information to protect client welfare:
• Names and contact information
• Health and wellbeing information
We also collect or use the following information to protect client welfare:
• Health information
We collect or use the following personal information for dealing with queries, complaints or claims:
• Names and contact details
• Payment details
• Account information
• Purchase or service history
• Witness statements and contact details
• Relevant information from previous investigations
• Customer or client accounts and records
• Financial transaction information
• Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of
possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below.
You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure - You have the right to ask us to delete your personal information.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
Your right to object to processing - You have the right to object to the processing of your personal data.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to comply with legal requirements:
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
o If making a submission for a session I need to collect health related information for understanding if the health conditions reported could potentially contraindicate a potential client for the services of Hypnotherapy. The benefits of taking this information to guide the process and next steps greatly outweighs any risk that could come from a client's unreported health concern being exasperated or unnecessarily emphasized during the course of hypnotherapy.
Our lawful bases for collecting or using personal information to protect client welfare are:
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
o If making a submission for a session I need to collect health related information for understanding if the health conditions reported could potentially contraindicate a potential client for the services of Hypnotherapy. The benefits of taking this information to guide the process and next steps greatly outweighs any risk that could come from a client's unreported health concern being exasperated or unnecessarily emphasized during the course of hypnotherapy.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
• Directly from you
How long we keep information
I do not store personal information for any longer than I need to, given the purpose I collected it for. For example,
- If you make an audio purchase but do not sign up for email marketing monthly, then your name and contact information used to deliver the audio will be deleted at the end of the month in which it was purchased.
- If you book a session and enter a contract with myself (please see terms and conditions) in terms of treatment through my website, then your contact information and initial intake questions will be held by me for the duration of our treatment and archived outside of my website when our treatment plan is complete.
- If you visit my website and your IP address and location estimate is logged automatically this will be deleted within four weeks of your website visit.
Who we share information with
Data processors - Squarespace
This data processor does the following activities for us:
They hold email addresses that then enable me to build marketing campaigns that are sent in the form of emails to people who have voluntarily opted in for. They keep on record for the time of treatment the acceptance of terms ands conditions and the information given on the intake form required to book an initial consultation. For the duration periods of use in regards to this please see above ‘How long we keep information’.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
18 January 2025